Privacy Policies

Hostal Real Gdl, S. De RL. De C.V., residing at Hidalgo 101, historic center, Plaza Tapatia, C.P. 44100, Guadalajara, Jalisco, Mexico, is responsible for collecting, treating, using, protecting and, where appropriate, deleting your Personal Data.

You can contact us through our Personal Data Protection office at the following address: Hidalgo 101, Historic Center, Historic Center, Plaza Tapatía, CP. 44100, Guadalajara, Jalisco, Mexico. Email: hotelrealgdl@gmail.com Telephone: 3315145482 and / or 3315145342 Said data will be collected solely and exclusively for the following purposes: (i) process your reservation at HOTEL REAL GDL; (ii) request, contract, change or cancel services; (iii) make payments; (iv) request an invoice or digital tax receipt; (v) request a quote or information on services; (vi) contact the Customer Service Department; (vii) receive advertising in print or through electronic means, including communications for online marketing purposes, or telemarketing about our services; (viii) participate in surveys on the quality of our services; (ix) participate in the loyalty program of HOTEL REAL GDL; (x) share your comments or suggestions about our services. Likewise, your personal data will be used in order to (xi) carry out studies on the demographic data, interests and behavior of our clients; (xii) carry out market and consumer studies in order to offer you personalized services, as well as advertising and content more appropriate to your needs; (xiii) prepare internal statistics that indicate the services most appreciated by you; (xiv) collect information from debit cards or credit cards used to pay for services; (xvii) send you the notification of offers, notices and / or promotional messages via printed and / or electronic means; and (xviii) collect information on their consumption preferences; (xix) so that HOTEL REAL GDL can comply with the different obligations set forth in the Federal Law on Data Protection Held by Private Parties (LFPDP) and the regulations issued or related to it, and other laws or administrative provisions at the level federal as a local. For the purposes indicated in this Privacy Notice, we can collect your personal data in different ways: When you stay at the HOTEL REAL GDL and request the registration forms, when you visit our website, when you request a quote from any area of ​​the hotel, when it uses any service that it provides and / or depends on HOTEL REAL GDL and in general when personal data is obtained through the channels allowed by law. The Personal Data that we obtain directly may (among others) be:

  1. Name.
  2. Address.
  3. Telephone.
  4. Email.
  5. Bank account.
  6. Official Identification.

The Personal Data that we obtain through our electronic page can (among others) be:

  1. Name.
  2. Address.
  3. Telephone.
  4. Email.
  5. Credit Card.

The HOTEL REAL GDL does not obtain by any means sensitive Personal Data of any person and in any case if any personal data of this nature is required, the express authorization of the owner will always be sought to process said data. You can at any time limit the use or disclosure of the personal data provided and / or request to stop sending advertising messages from HOTEL REAL GDL by sending an email to the following email address hotelrealgdl@gmail.com, which will always be accused of receiving and In it, it will indicate that from that date it will stop receiving advertising information from the Hotel. In this way, you can also exercise your rights of Access, Rectification, Cancellation and Opposition (ARCO) at any time with respect to the Personal Data you have provided us, which may be exercised as follows:

  1. You can contact our Personal Data Protection Office via email, telephone or in person (the data of the indicated office is in the second paragraph of this notice) who will send you and / or In your case, it will indicate how to fill out the application corresponding to the ARCO Law you wish to exercise. Another option could be to indicate if the formats are available through the network.
  2. Once the request for any ARCO right you wish to exercise has been duly requested, the following document must accompany your request: • Official identification that proves to be the owner of the Personal Data or document that proves that you have the power to exercise the Law on your behalf.
  3. The person who helps you in the Personal Data Protection office will indicate the response time and the means through which it will be made available to you. The procedure if